Hot Takes

How AI is Changing CRM and Customer Experience - And Why It Matters

Ever had a company remember your name, your last order, and even what you might need next? It feels great, right? That’s not magic — it’s AI working behind the scenes in CRM (Customer Relationship Management). Businesses today don’t just want to keep track of customers — they want to understand them. AI helps them do exactly that, but not […]

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